FAQ

We offer several delivery options depending on your order size and location, including local courier service, international carriers, and freight shipping for larger orders.

All standard orders are shipped via UPS.

Yes. Once your order is ready, you can pick it up from our warehouse during business hours (Monday–Friday, 8:30 am to 5:00 pm). Click here for our address.

You can email us at orders@printdigitalsolutions.com with your order number to receive the latest update.

Please contact us immediately at 416-297-7996 or email us at info@printdigitalsolutions.com so we can arrange a replacement.

Shipping delays can happen due to carrier issues, weather, or high order volume. If your delivery window has passed, please contact our customer support.

Contact us directly at 416-297-7996, kindly have your name, company name, and order number ready available.

When your package ships, we'll provide you a tracking number in the shipping confirmation email. Check the shipping confirmation email for your tracking link.

Alternatively, you may also log into your account, select Purchase History, select Track Shipment.

If you haven’t received your order confirmation email, please follow these steps:

1. Check Your Spam/Junk Folder.
2. Ensure the email address provided during checkout is correct.
3. If still missing, contact us at 416-297-7996 or info@printdigitalsolutions.com with your name, company name, and order details, and we will assist you promptly.

This may occur if the order was placed as a guest or under a different email. Contact our customer support with your name, order number, and date of purchase.

Sometimes items are shipped in multiple boxes or from different locations. The rest of your order should arrive shortly. You will receive separate tracking numbers for each shipment.

Orders may be cancelled due to stock availability, payment issues, or address verification problems. You will receive an email with details, and any payment will be refunded.

1. Check with neighbors or building management.
2. Review the tracking details for delivery location.
3. If still missing, contact the courier and our customer support immediately.

You can specify different shipping and billing addresses during checkout.

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and approved business accounts.

Payment may be declined due to insufficient funds, mismatched billing information, or security issues. Contact your bank or try another payment method.

You can download your invoice from your account’s order history, or request one by emailing orders@printdigitalsolutions.com with your order number.

We offer a 30-day return policy, giving you 30 days from the date you receive your item or the order is ready for pick-up to request a return.

Please read our refund policy for more information.

The fastest way to get the item you want is to return the one you have. Once your return is accepted, you can place a separate order for the new item.

Please read our refund policy for more information.

The item must be in the same condition as when you received it.

Please read our refund policy for more information.

Once we receive and inspect your returned item, we will notify you of the refund approval status. Approved refunds will be processed to your original payment method within 10 business days, minus the restocking fee.

Please read our refund policy for more information.

Shipping fees are non-refundable. Please read our refund policy for more information.